A Century of Caring
In 1999, New Directions Youth & Family Services, Inc. was formed as a result of two, long established partners, Wyndham Lawn Home for Children in Lockport, NY and Randolph Children’s Home in Randolph, NY, deciding that a merger would allow each organization to draw upon the strengths of the other, and ultimately provide higher quality services for children and families throughout western New York.
And what a history these two organizations have. Wyndham Lawn was started in 1871 by charitable individuals in Lockport to care for children orphaned by the Civil War. Similarly, Randolph Children’s Home began to meet the needs of neglected and abandoned children in 1878 through the efforts of Rev. Charles Strong. The foundation of each was the compassion of communities to bring stability and hope to vulnerable children and families. Countless children benefited from the loving, stable, nurturing care given by the dedicated staff in the context of a caring community. This mission continued for many years.
In the 1960s and 70s more and more children came to the Homes with increasingly complex needs. In addition to the nurturing, education, and life skills they received, therapeutic treatment services were introduced to address emotional and psychological needs.
In the next few decades these services became more focused and central to the missions with a commitment to support healing and fostering permanent, stable homes. Many children also needed less intensive, step down services that were more community based and focused increasingly on permanence and family stability. Foster care services were developed along with agency operated boarding homes, a residence for parenting youth, and preventive and mental health programs that helped to maintain children in their own homes. Educational services were made increasingly available to students from surrounding school districts.
In the late 1990s, Wyndham Lawn and Randolph made the strategic decision to merge and form New Directions Youth and Family Services. This initiative allowed us to draw on the strengths of each organization, expand our continuum of care, and develop new services tailored to meet the needs of children and families. Normative Culture was introduced as the foundation of how we operate as an agency and how staff, children and families interact. Centering on our norms of safety, respect, responsibility and goal setting we created a culture that can truly transform lives.
In the following years New Directions has greatly expanded its role in prevention and family, strength-based service. Our trauma sensitive approach has been implemented with extensive training and research and continues to develop and evolve. We are increasingly data driven in what we do and focus on the highest standards of best practice.
To meet the challenges of a complex and rapidly changing service environment, in 2021, Gateway-Longview, Inc., and New Directions Youth & Family Services, Inc, joined in a strategic affiliation with the creation of a new parent company, New View Alliance, Inc., which is now among the largest non-profits in Western New York.
As the parent company, New View Alliance provides oversight, strategic planning and advocacy for both affiliated agencies, each of which will continue to operate as individual service entities but with a shared strategic vision. The affiliation also allows for the parent company to provide shared administrative support for finance, human resources, information technology, corporate integrity, and DEIJ (Diversion, Equity, Inclusion and Justice)
In the parent-affiliate model, Gateway-Longview, Inc and New Directions Youth & Family Services, Inc. maintain their individual services and community relationships, ensuring that both organizations remain strong, vital partners with county and state governments, schools and other community service organizations.
New Directions believes in fostering good in everything we do. Thousands of caring, professional staff have lived out that ideal in the service they have given since the 1800s. Families and children have experienced positive, productive lives as a result of their efforts. We know they have practiced “fostering good” in their experiences and communities. We respect our history of caring and look forward to future opportunities to foster good in the lives of those we are proud to serve.