Make a Positive Impact

Your chance to change a life!

Looking to make a positive impact on the lives of children and families? Whether it’s in the classroom, at a residential campus, or out in the community, working at New Directions will give you the opportunity to make a real difference in the lives of the people around you. In fact, in a recent survey of our staff, the most common responses were “I get satisfaction from being able to help people,” “I am proud of what I can do to help,” and “I am happy that I chose to do this work.”

On top of a rewarding work experience, we offer competitive salaries along with top-notch benefits.  Full time employees are offered:
Medical and Dental Benefits
Life Insurance
PTO – starting the first of the month following hire
Paid Holidays
Tuition Assistance
Student Loan Assistance
Verizon Discount

Should a position be of interest, you can click here to download our application form. New Directions is an Equal Opportunity Employer.

Human Resources Office Contacts:

Deliver, fax, mail, or email your résumé and cover letter to the regional office you’re applying to.

Lockport, Buffalo, Amherst,
and Northern Tier communities

New Directions Youth & Family Services
Attn: Human Resources
6395 Old Niagara Road
Lockport, NY 14094

Phone: 716.433.4487
Fax: 716.433.4209
Email: Tim Chavers at tchavers@ndyfs.org

Randolph, Salamanca, Falconer, Westons Mills, and Southern Tier communities

New Directions Youth & Family Services
Attn: Human Resources
356 Main Street ER
Randolph, NY 14772

Phone: 716.358.3636
Fax: 716.358.3092
Email: Johnah Rowland at jrowland@ndyfs.org

 

 

 

Open Positions

Clinical Director - Children’s Mental Health Clinic, Niagara Falls, NY +
Position Summary
Oversees administrative and maintenance of a high-quality outpatient clinical treatment program in Niagara County for youth.
Minimum Education and/or Professional Qualifications/Skills
• Licensed Clinical Social Worker (LCSW-R preferred) appropriate to the provision of Medicaid reimbursable mental health treatment to clients aged 3 – 21.
• 3-5 years in a supervisory position providing clinical supervision and outpatient services under OMH 599regulations.
Youth Support Specialists - Lockport, Lancaster, Randolph +
Full-Time and On-Call positions available at all locations
All Shifts available

POSITION SUMMARY: The Youth Counselor position is responsible for sharing with other staff the responsibility for creating and maintaining a therapeutic milieu. This is achieved in part by supervising youth 24 hours per day, assisting youth with daily living, providing individual and group counseling and support, and ensuring the safety and welfare of all youth in care at New Directions Youth & Family Services, Inc.

SKILL, QUALIFICATIONS, KNOWLEDGE, ABILITY & PHYSICAL REQUIREMENTS:
Minimum Education and/or Professional Qualifications/Skills
 Degree preferred.
 High school Diploma/GED
 Previous experience in child care preferred. Must be able to build appropriate, respectful relationships with youth, guide their development, manage unit/cottage effectively, participate in overall treatment plan, and be able to exercise common sense and professional judgment.

Special – Personal Skills, Qualities, Aptitudes and Physical Requirements
New Directions Youth & Family Services, Inc is an equal opportunity employer. Reasonable accommodations may be made to enable persons with disabilities to perform essential functions.
1. Ability to work effectively with youth, families, staff and community contacts from a variety of cultural and ethnic backgrounds.
2. Ability to deal effectively with hostile youth or families.
3. Ability to accept supervision and perform as part of a team.
4. Ability to be flexible and adapt to change.
5. Ability to interface with people (groups and individuals) and communicate within various mediums (logbooks, E-mail, telephone).
6. Must have a valid driver’s license, adequate auto insurance and meet the criteria for driving set forth in the New Directions Driver’s License policy and Auto Insurance policy. Exception: Youth Counselors who have been placed temporarily in a non-driving position.
7. Ability to pass annual physical for Category 3 job classification in accordance with New Directions Employee Health policy.
8. Must comply with Agency safety standards and be responsible for own actions and conduct concerning safety and healthy working conditions
Licensed Behavioral Health Practitioner - Child & Family Treatment Support Servces +
POSITION SUMMARY: The Licensed Behavioral Health Practitioner (LBPH) provides in-home and community-based services to Medicaid enrolled youth ages 0-21 under the Medicaid State Plan service Other Licensed Practitioner. The LBHP will work independently and in a coordinated, comprehensive manner, based on the individual needs of the child and family. Clinical services provided under OLP are intended to help prevent the progression of behavioral health needs through early identification, and intervention and may be provided to children/youth in need of assessment for whom behavioral health conditions have not yet been diagnosed.

RESPONSIBILITIES/DUTIES:

Individualized services:
• Deliver trauma-informed, individualized services based on the child’s identified strengths and needs
• Administer appropriate identified assessments in the context of the child/youth self-identified needs, goals, and ethnic, religious and cultural identities
• Provide Licensed Evaluation/Assessment as a basis for establishing a diagnosis where needed, treatment plan, and identification of needed services
• Develop a culturally relevant, trauma informed, and child/family centered treatment plan
• Provide Psychotherapy/counseling for the purpose of alleviating symptoms or functional limitations associated with a diagnosed behavioral health disorder
• Provide crisis response including triage, intervention and follow up as needed

Collaborate with Community Partners:
• Collaborate with formal systems, service providers and informal networks involved with the youth and family in a multi-disciplinary team format
• Maintain a working knowledge of appropriate community resources for linkage and referral
• Attend case related conferences

Documentation:
• Utilize New Directions electronic case recording system for assessment, service planning, progress notes, and outcome monitoring purposes
• Maintain accurate and timely case records, including progress notes and tracking mechanisms, electronically and in each client’s file
• Keep all client and family information, verbal and written, confidential
• Adhere to all Medicaid requirements for billing and documentation

Training:
• Attend all mandatory in-service trainings as per NDYFS policy and NCDSS requirements

Agency Standards/Norms:
• Participate in regular supervision (per New Directions policy and procedure)
• Maintain a flexible schedule based around client availability, including evenings
• Adhere to agency and department policies and procedures
• Utilize normative culture
• Perform all other duties as assigned by immediate supervisor

SKILL, QUALIFICATIONS, KNOWLEDGE, ABILITY & PHYSICAL REQUIREMENTS:
Minimum Education and/or Professional Qualifications/Skills
Licensed Clinical Social Worker (LCSW), or Licensed Marriage and Family Therapist (LMFT), or Licensed Mental Health Counselor (LMHC or LMHC-P), or Licensed Psychoanalyst, or Licensed Master Social Worker (LMSW) under the supervision of LCSW/Licensed Psychologist, or Psychiatrist
- Experience in the provision of individual family and group psychotherapy to adolescents and their families preferred.
- Experience in providing services to those who are substance use disordered and/or in acute crisis preferred.

Special – Personal Skills, Qualities, Aptitudes and Physical Requirements
New Directions Youth & Family Services, Inc is an equal opportunity employer. Reasonable accommodations may be made to enable persons with disabilities to perform essential functions.
1. Ability to work effectively with clients, families, staff and community contacts from a variety of cultural and ethnic backgrounds.
2. Ability to deal effectively with children/youth with behavioral, emotional and/or mental health challenges and their families.
3. Ability to accept supervision and perform as part of a team.
4. Ability to be flexible and adapt to change.
5. Must have a valid driver’s license, adequate auto insurance and meet the criteria for driving set forth in the New Directions Driver’s License policy and Auto Insurance policy.
6. Ability to pass annual physical for Category 1 job classification in accordance with New Directions Employee Health policy.
7. Must comply with Agency safety standards and be responsible for own actions and conduct concerning safety and healthy working conditions.
8. Must have access to internet explorer for documentation purposes.

POSITIONS SUPERVISED: none
High Fidelity Wraparound Care Coordinator +
POSITION SUMMARY: The Care Coordinator oversees all aspects of the Wraparound process for enrolled youth and families. The Care Coordinator facilitates a planning process that builds on the youth and families’ strengths, enhances supports and promotes stability and self sufficiency. The Care Coordinator ensures that families are informed decision-making participants on well-constructed teams that formulate individualized plans to meet identified needs in the home, school and community. The Care Coordinator also assists families in developing comprehensive crisis/safety plans and accessing resources and services as needed to divert placement or hospitalization of youth. The Care Coordinator is expected to maintain a caseload of 12 children/youth and families.

RESPONSIBILITIES/DUTIES:
Casework Contacts:
• Maintain a caseload of 12 families.
• Provide Direct Face to Face Contacts with youth and families in accordance with Family Voices Network and Erie County Preventive Service Regulations
• Provide ongoing support to families in the Wraparound system including regular telephone and weekly face to face contact, and availability by cell phone
• Conduct a safety assessment at each home visit
• Maintain a flexible work schedule, including evenings and weekends.

Child and Family Team Facilitation:
• Facilitate Child and Family meetings at a minimum of once every 30 days.
• organize meetings logistics and ensure all relevant participants are included
• Ensure the CFT’s integrate all involved systems including the family’s formal and informal support community to develop a comprehensive Plan of Care
• utilize a health record system which allows the youth’s health information and plan of care to be accessible to the interdisciplinary team of providers
• Assist the child and family team in integrating information on the youth and family's strengths and needs in order to develop a Plan of Care that clearly addresses family's goals and vision.

Crisis Response:
• Facilitate the development of a crisis/safety plan that promotes use of the youth and family's strengths, supports, informal and formal resources as needed.
• Provide 24 hour on-call coverage to assist families in implementing their Crisis Plans.

Family Assessment and Plan of Care Development:
• Facilitate an assessment of the family's specific cultural identity, short- and long-term family vision, strengths, resources and needs • Utilize trauma-informed, solution focused casework practices
• Assist in formulating a well-composed Child and Family Team.
• Refer each youth and/or family to available community resources that will assist in goal accomplishment and assist families with follow through to linkage
• Assist the youth and family in addressing unmet needs through promoting the development and utilization of natural supports and resources, referral and linkage to formal services
• Utilize Family Voices Network Vendor services for creative service planning to assist with unmet needs. Monitor utilization of the purchased services for effectiveness and timeliness
• Facilitate the development of transition plans to ensure continued success of youth and families ending Wraparound Services
• Advocate obtaining needed services for all caseload clients while active in the program.

Comprehensive Transitional Care
• Follow up with hospitals/ER upon notification of youth’s admission and/or discharge to/from an ER, hospital/residential/rehabilitative setting.
• Facilitate discharge planning and follow up with hospitals/ER upon notification of a youth’s admission and/or discharge to/from ER/ hospital/residential/rehabilitative setting.
• Link youth/family with community supports to ensure that needed services are provided.
• Follow up post discharge with youth and family to ensure needed services are provided.
• Notify and consult with treating clinicians, including youth’s primary care physician, schedule timely follow up appointments, and assure that all ordered medications are in the home and at other administering sites (e.g., schools and day care), and assist with medication reconciliation.

Collaborate with Wraparound Team:
• Collaborate with team members for case coverage and consultation
• Participate in regularly scheduled team meetings
Collaborate with Community Partners:
• Include all community partners in the Child and Family Team process
• Collaborate with formal systems, service providers and informal networks involved with the youth and family
• Communicate with Erie County Case Manager regularly

Documentation:
• Input and update all necessary documentation in Fidelity EHR and CONNECTIONS including Assessments, Plans of Care, Safety and Crisis Plans and Progress Notes
• Maintain accurate and timely case records, including progress notes and tracking mechanisms, electronically and in each youth’s file
• Keep all youth and family information, verbal and written, confidential

Quality Improvement and fidelity to the model:
• Utilize data and outcomes to inform decision making with families
• Share family related data with the child and family team for informed decision making at team meetings
• Participate in quality improvement efforts to make changes to individual and team practices
• Evaluate efforts with supervisor and team to determine if interventions were successful, or if alternate interventions should be attempted
• Attend and participate in trainings relevant to the Children’s System of Care. A minimum of 8 training hours/year delivered through CCNY and additional trainings as appropriate.

Agency Standards/Norms:
• Participate in regular supervision (per New Directions policy and procedure)
• Attend all mandatory in-service trainings as per NDYFS policy and ECDSS requirements
• Participate in continuing education as needed to maintain a level of expertise in the field.
• Adhere to agency and department policies and procedures
• Utilize normative culture
• Adhere to the Code of Ethics prescribed by the National Association of Social Workers
• Perform all other duties as assigned by immediate supervisor

SKILL, QUALIFICATIONS, KNOWLEDGE, ABILITY & PHYSICAL REQUIREMENTS:
Minimum Education and/or Professional Qualifications/Skills
Education
• Bachelor’s degree in a human services field
Experience
• Two (2) years’ experience working in human services in a community setting. Experience in probation, child welfare, and/or mental health preferred
A Master’s Degree and one year of experience in one of the above listed fields may be accepted

Special – Personal Skills, Qualities, Aptitudes and Physical Requirements
New Directions Youth & Family Services, Inc is an equal opportunity employer. Reasonable accommodations may be made to enable persons with disabilities to perform essential functions.
1. Ability to work effectively with clients, families, staff and community contacts from a variety of cultural and ethnic backgrounds.
2. Ability to deal effectively with children/youth with behavioral, emotional and/or mental health challenges and their families.
3. Ability to accept supervision and perform as part of a team.
4. Ability to be flexible and adapt to change.
5. Must have a valid driver’s license, adequate auto insurance and meet the criteria for driving set forth in the New Directions Driver’s License policy and Auto Insurance policy.
6. Ability to pass annual physical for Category 1 job classification in accordance with New Directions Employee Health policy.
7. Must comply with Agency safety standards and be responsible for own actions and conduct concerning safety and healthy working conditions.

POSITIONS SUPERVISED: N/A
Children's Mental Health Counselor +
POSITION SUMMARY: Conducts initial comprehensive assessments and ongoing assessments of service needs, develops treatment plans for patients and recommends modification to treatment plans as needed. Maintains patient records and ensures documentation requirements are met. Works well with youth and families and can be part of an interdisciplinary treatment team.

RESPONSIBILITIES/DUTIES
 Responsible for providing therapy to clients and families utilizing an individualistic approach.
 Responsible for a diverse caseload including a variety of tasks including, but not limited to, client advocacy, community linkage and reduction of psychiatric symptoms.
 Performs intakes for assigned referrals.
 Provides effective treatment planning of client case load.
 Identifies crisis situations and implements crisis management interventions.
 Responsible for completion of agency record keeping requirements.
 Responsible for meeting agency productivity requirements.
 Actively participate in staff meetings and contributes to case conferences.
 Performs on-call after-hours coverage needs as assigned.
 Makes contact with referral sources.
 Conducts comprehensive assessment of patient needs
 Based on assessment, develops a treatment plan reflective of these needs and identified strengths.
 Initiates consultation with multi-disciplinary team regarding patient assessment and treatment plan.
 Ongoing assessment of service needs and modification of treatment plan to reflect these changing needs.
 Provides patient with linkages to other supportive services as identified in the assessment
 Maintains patient records and ensures documentation consistent with regulatory agencies, UR/QA, and payers.
 Maintains working relationships with referral agencies and supportive services to enable comprehensive service provision to patients.
 Assumes responsibility for clinical management in the absence of Program Director and accesses additional supports as necessary.
 Assists the Program Director in the clinical and operational advisement of the team.
 Performs other duties as defined by the Program Director.

SKILLS, QUALIFICATIONS, KNOWLEDGE, ABILITY & PHYSICAL REQUIREMENTS:
Minimum Education and/or Professional Qualifications/Skills
 NYS Education Department license in Social Work, Mental Health Counseling, Psychology, or Marriage and Family Therapy
 Experience in a community-centered mental health setting is preferred
 Demonstrated cultural competence in understanding and working with disadvantaged/minority populations in community-based programs in an urban and suburban setting
 Support overall Agency mission, vision, policies, goals and objectives
 Must have a working knowledge of Children’s Services and the healthcare system.

SPECIAL – PERSONAL SKILLS, QUALITIES, APTITUDES AND PHYSICAL REQUIREMENTS
New Directions Youth & Family Services, Inc is an equal opportunity employer. Reasonable accommodations may be made to enable persons with disabilities to perform essential functions.
 Ability to work and deal effectively with youth, families, staff and community contacts from a variety of cultural and ethnic backgrounds.
 Must demonstrate excellent organizational skills and have the ability to prioritize and perform well in stressful situations and a fast pace environment.
 Must demonstrate exceptional customer service skills.
 Ability to accept supervision and perform as part of a team.
 Ability to be flexible and adapt to change.
 Ability to interface with people (groups and individuals) and communicate within various mediums (e-mail, telephone, in person or written correspondence).
 Must be proficient in typing and computer skills.
 Must have excellent organizational and communication/interaction skills.
 Must have a valid driver’s license, adequate auto insurance and meet the criteria for driving set forth in the New Directions Driver’s License policy and Auto Insurance policy.
 Meet requirements for Category 1 job classification in accordance with New Directions Employee Health policy.
 Must comply with Agency safety standards and be responsible for own actions and conduct concerning safety and healthy working conditions.

POSITIONS SUPERVISED: None
Medical Assistant / Secretary +
POSITION SUMMARY: The Medical Assistant/Secretary at New Direction Children’s Clinic of WNY, works collaboratively
with the clinic Psychiatric Nurse Practitioner and clinical team to provide evaluation and management services to the clients of the clinic including vitals, health monitoring; assessments, intake paperwork, medication, lab support and triage as well as provides secretarial support to the clinic. Coordinates and collaborates with the clinical treatment team and community partners to provide comprehensive care.

PRIMARY RESPONSIBILITIES/DUTIES:
▪ Prepares for patient appointments by reviewing and updating patient records prior to appointment. This includes checking for updates of recent test results, lab results and correspondence. Also reviews patient record (EHR) to determine needed
services and whether referrals are in process or have been completed since last visit.
▪ Provides initial medical screening: Greets patients and directs to appropriate office. Takes weight, height, blood pressure, and basic medical history and accurately documents in ECR according to generally accepted medical standards.
▪ Appropriately prepares patient for visit and alerts PNP when patient is ready to be seen. Instructs patient as to general
clinic policies, patients’ rights and responsibilities as needed.
▪ Establishes and maintains appropriate and timely clinical case records, including but not limited to, progress notes, initial evaluations and documenting appropriate therapeutic intervention with each patient in accordance with state and federal regulations and agency policies and procedures.
▪ Assists PNP upon request during examination of patient and according to generally accepted medical standards.
Practices universal precautions with respect to established safety protocols. Facilitates communication between the
provider(s) and patient as needed.
▪ Performs general clerical duties in support of patient services according to the needs of the clinic and as directed by PNP or Clinic Director. These include but are not limited to answering phones, photocopies, faxing, typing, completing forms, etc. Schedule patient contacts in a manner consistent with the efficient use of time, maximizing availability for direct patient contact.
▪ Completes check-in and check-out of clients at the time of appointment which includes the collection of co-pays, co-
insurance, outstanding bills, insurance verification and updating client information.
▪ Ensures clinical areas are organized with respect of standards in safety and quality patient care. Works collaboratively
with Clinical staff and other departments in solution-oriented problem solving with the goal of providing quality patient
care.
▪ Attends all mandatory meetings and trainings. Attends medical meetings as required.
▪ Performs any additional duties as assigned by the Nurse Practitioner or Clinic Director and in support of quality assurance and improvement.

SKILL, QUALIFICATIONS, KNOWLEDGE, ABILITY & PHYSICAL REQUIREMENTS:
Minimum Education and/or Professional Qualifications/Skills
• Minimum High School diploma or GED required.
• Minimum six months experience as a Medical Assistant in a behavioral health setting preferred.
• Current, valid NYS Certification of Medical Assistant required.

Special – Personal Skills, Qualities, Aptitudes and Physical Requirements
New Directions Youth & Family Services, Inc is an equal opportunity employer. Reasonable accommodations may be made to enable persons with disabilities to perform essential functions.
1. Excellent organization and communication skills at level necessary for taking patients' medical histories, understanding
provider and Supervisors’ instructions, and for accurately documenting patients' medical information. Ability to effectively communicate with patient population and staff while demonstrating a high degree of diplomacy and tact.
2. Efficient computing and phone skills.
3. Willingness to work evenings and/or weekends; demonstrates flexibility in regard to job duties and assignments.
4. Ability to multi-task and work effectively in a high-stress and fast-moving environment.
5. Culturally sensitive and demonstrated ability and effectiveness working with ethnically diverse populations.
6. Working knowledge of “Universal Precautions”.
7. Demonstrates professionalism at all times.
8. Possess a thorough understanding of the importance and necessity of confidentiality and non-disclosure according to the general standards set forth by HIPAA.
9. Ability to accept supervision and perform as part of a team.
10. Ability to be flexible and adapt to change.
11. Must have a valid driver’s license, adequate auto insurance and meet the criteria for driving set forth in the New
Directions Driver’s License policy and Auto Insurance policy.
12. Meet requirements for Category 1 job classification in accordance with New Directions Employee Health policy.
13. Must comply with Agency safety standards and be responsible for own actions and conduct concerning safety and
healthy working conditions.

POSITIONS SUPERVISED: None
Teacher Aide +
POSITION SUMMARY: To aid the Teacher in directing the academic, social, and emotional growth of students so that each student progresses toward the goals and objectives outlined in both the Individual Education Plan and the Service Plan.

SKILL, QUALIFICATIONS, KNOWLEDGE, ABILITY & PHYSICAL REQUIREMENTS:
Minimum Education and/or Professional Qualifications/Skills
 High School diploma or equivalent.
 Teacher Assistant Certification Preferred.
 Experience with emotionally disturbed and/or learning disabled students preferred but not required.
Family Peer Support Specialist +
POSITION SUMMARY: The Family Peer Support Specialist is responsible for the delivery of direct services for the Family Support Program – Niagara Frontier Family Network. The Family Peer Support Specialist will provide an array of formal and informal services and supports provided to families caring for/raising a child who is experiencing social, emotional, developmental, medical, substance use, and/or behavioral challenges in their home, school, placement, and/or community. The service is needed to allow the child the best opportunity to remain in the community. Activities included must be intended to achieve the identified goals or objectives as set forth in the child/youth’s treatment plan. “Family” is defined as the primary care-giving unit and is inclusive of the wide diversity of primary caregiving units. Family is a birth, foster, adoptive, or self-created unit of people residing together, with significant attachment to the individual, consisting of adult(s) and/or child(ren), with adult(s) performing duties of parenthood/caregiving for the child(ren) even if the individual is living outside of the home.

RESPONSIBILITIES/DUTIES:
Individual Family Support:
• Provide outreach and individual advocacy to parents/guardians of youth with serious emotional/behavioral problems.
• Utilize the Family Assessment of Needs and Strengths to conduct a preliminary assessment of needs, strengths, and goals
• Provide Engagement, Bridging, and Transition Support: Based on the strengths and needs of the youth and family, connect them with appropriate services and supports. Accompany the family when visiting programs. Assist the family to gather, organize and prepare documents needed for specific services. Address any concrete or subjective barriers that may prevent full participation in services. Serve as a bridge between families and service providers, supporting a productive and respectful partnership by assisting the families to express their strengths, needs and goals. Support and assist families during stages of transition which may be unfamiliar (e.g. placements, in crisis, and between service systems etc.).
• Self-Advocacy, Self-Efficacy, and Empowerment: Empower families to make informed decisions regarding the nature of supports for themselves and their child
• Provide leadership opportunities for families who are receiving Family Peer Support Services
• Provide Parent Skill Development
• Prepare families to transition out of family support services as they make progress towards identified goals
Group Family Support:
• Coordinate and facilitate family support groups around Niagara County. Discussion topics may include; psycho-education, accessing community resources, natural support development, self-advocacy, support and skill building to include parenting, enhancing self-esteem and role competency.
• Identify and train parent group leaders/facilitators.
• Ensure that composition of group members share common characteristics, such as related experiences, developmental age, chronological age, challenges or treatment goals.
• Support parent leaders/facilitators with transitioning the group to support one another ongoing, without the formal support of New Directions (when appropriate)
• Assist parents and caregivers to network with other members to share transportation to groups and other events who are unable to transport themselves due to lack of accessibility to transportation resources
• Include guest speakers on relevant training topics as identified through aggregate FANS data and by group request
• Coordinate group skill building activities based on aggregate FANS data and identified needs of the group
Collaborate with Community Partners:
• Collaborate with formal systems, service providers and informal networks involved with the youth and family
• Attend scheduled Single Point of Access meetings as needed
Documentation:
• Utilize New Directions electronic case recording system for assessment, service planning, progress notes, purchase of services, and outcome monitoring purposes
• Maintain accurate and timely case records, including progress notes and tracking mechanisms, electronically and in each client’s file
• Keep all client and family information, verbal and written, confidential
• Adhere to all Medicaid requirements for billing and documentation
• Maintain documentation for all group meetings (group participant roster, dates, locations, topics), units of service and related expenditures, and submits required information to Supervisor
• Conduct client satisfaction surveys at regular intervals and discharges
Training:
• Complete Level One and Level Two of the Family Peer Advocate Core Training/ Parent Empowerment Program (PEP) training or approved comparable training
• Family Assessment of Strengths and Needs (FANS)
• Complete 20 hours of continuing education and renew FPA credential every two years.
• Attend all mandatory in-service trainings as per NDYFS policy and DOH requirements
Agency Standards/Norms:
• Participate in regular supervision (per New Directions policy and procedure)
• Maintain a flexible schedule based around client availability, including evenings
• Adhere to agency and department policies and procedures
• Utilize normative culture
• Agree to practice according to the Family Peer Advocate Code of Ethics.
• Perform all other duties as assigned by immediate supervisor

SKILL, QUALIFICATIONS, KNOWLEDGE, ABILITY & PHYSICAL REQUIREMENTS:
Minimum Education and/or Professional Qualifications/Skills

Credentialing
• Preference will be given to candidates who already have a Family Peer Advocate (FPA) Credential
~ OR ~ are a Certified Recovery Peer Advocate (CRPA) with a Family Specialty (see below)
• If the candidate does not currently possess a credential, they must be eligible for a credential through experience and education as outlined below

Experience
• Demonstrate ‘lived experience’ as a parent or primary caregiver who has navigated multiple child serving systems on behalf of their child(ren) with social, emotional, developmental, health and/or behavioral healthcare needs
• Can provide two letters of reference attesting to proficiency in and suitability for the role of a Family Peer Advocate
Education
• A high school diploma, high school equivalency preferred or a State Education Commencement Credential (e.g. SACC or CDOS). This educational requirement can be waived by the State if the person has demonstrated competencies and has relevant life experience sufficient for the peer certification.

Special – Personal Skills, Qualities, Aptitudes and Physical Requirements
New Directions Youth & Family Services, Inc is an equal opportunity employer. Reasonable accommodations may be made to enable persons with
disabilities to perform essential functions.
1. Ability to work effectively with clients, families, staff and community contacts from a variety of cultural and ethnic backgrounds.
2. Ability to deal effectively with children/youth with behavioral, emotional and/or mental health challenges and their families.
3. Ability to accept supervision and perform as part of a team.
4. Ability to be flexible and adapt to change.
5. Must have a valid driver’s license, adequate auto insurance and meet the criteria for driving set forth in the New Directions Driver’s License policy and Auto Insurance policy.
6. Ability to pass annual physical for Category 1 job classification in accordance with New Directions Employee Healthpolicy.
7. Must comply with Agency safety standards and be responsible for own actions and conduct concerning safety and healthy working conditions.

POSITIONS SUPERVISED: N/A
Pupil Services Administrative Assistant - Lockport +
POSITION SUMMARY: To assist CSE/CPSE Chairperson and School Counselor maintain student records, IEPs, scripts/provider
services and prepare for CSE/CPSE meetings/annual reviews.

Minimum Education and/or Professional Qualifications/Skills
• Associates degree or equivalent from a 2-year college or technical school; or minimum six months related experience or training;
or
• Equivalent combination of education an experience
• Willingness to attend workshops and conferences to be professionally current
Health Home Care Manager - Niagara County +
POSITION SUMMARY: The Care Manager facilitates a planning process that builds on the youth and families’ strengths, enhances supports and
promotes stability and self sufficiency. The Care Manager ensures that families are informed decision making participants on well constructed
multidisciplinary teams that formulate individualized plans to meet identified needs across a broad range of areas including: mental health,
behavioral health, medical, juvenile justice, education, social services and many other life domains in the home, school and community. The Care
Manager also assists families in developing comprehensive crisis/safety plans and accessing resources and services as needed to divert placement
or hospitalization of youth.
Family Engagement Facilitator +
POSITION SUMMARY: The Family Engagement Facilitator will carry a blended caseload within the Niagara County Social Services programming,
including: Family Assessment Response, Family Group Conferencing and Family Finding. The Family Engagement Facilitator will utilize evidence-
based practices with families that focus on permanency and prevention of future involvement in the Child Welfare system. The Family Engagement
Facilitator will carry a caseload of 12-15 families and provide short term, strength based, solution focused interventions.

Minimum Education and/or Professional Qualifications/Skills Education:
▪ Bachelor’s degree in Human Services field required
▪ Master’s degree in Human Services field preferred
▪ Experience in the child welfare field preferred
▪ Candidates should have some experience and knowledge of trauma resolution
▪ Experience working with foster care and relative care out of home placements for children is preferred.
Intensive Preventive Coordinator +
POSITION SUMMARY: The Intensive Preventive Coordinator will work with families to provide casework services and direct
therapeutic services in order to reduce or avoid the need for foster care placements of children who are in imminent danger of
such placements. The Intensive Preventive Coordinator will carry a small caseload (2-4 families) and work with them daily for
a period of approximately thirty days. Intensive Preventive Coordinators will provide 24/7 crisis response for families. Intensive
Preventive Coordinators will provide and link families with supportive services including but not limited to: housing assistance,
child care, job training, education services, substance abuse services, and parenting support.
Behavioral Health Service Provider I +
POSITION SUMMARY: The Behavioral Health Service Provider I provides in-home and community based services to Medicaid enrolled youth ages
0-21 under the Medicaid State Plan service Psychosocial Rehabilitation (PSR). PSR Services are designed to restore, rehabilitate, and support a
child’s/youth’s developmentally appropriate functioning as necessary for the integration of the child/youth as an active and productive member of
their family and community with the goal of achieving minimal on-going professional intervention. Activities are “hands on” and task oriented,
intended to achieve the identified goals or objectives as set forth in the child/youth’s individualized treatment plan.
Behavioral Health Service Provider II +
POSITION SUMMARY: The Behavioral Health Service Provider II provides in-home and community based services to Medicaid enrolled youth ages
0-21 under the Medicaid State Plan service Community Psychiatric Supports and Treatment (CPST). CPST services are goal-directed supports and
solution-focused interventions intended to address challenges associate with a behavioral health need and to achieve identified goals or objectives
as set forth in the child’s treatment plan. CPST is a multi-component service that consists of therapeutic interventions such as counseling, as well as
functional supports. Activities provided under CPST are intended to assist the child/youth and family/caregivers to achieve stability and functional
improvement in daily living, personal recovery and/or resilience, family and interpersonal relationships in school and community integration.
Cook - Full Time & On Call Randolph +
POSITION SUMMARY: The Cook position supports the kitchen team by preparing and serving wholesome, nutritious meals. Insures that
youth health needs are met by adhering to meal plans and change orders from the Consulting Dietitian and the Health Services
Department. The duties of the Cook position are performed in compliance with the guidelines of HACCP.
Teachers - Music, English, Social Studies & Preschool +
POSITION SUMMARY: To direct the academic, social, and emotional growth of students so that each student progresses toward the
goals and objectives outlined in both the Individual Education Plan and the Service Plan.

Minimum Education and/or Professional Qualifications/Skills
 Required: Provisional or Permanent teaching certification in an academic core area and/or in special education.
 Preferred: Masters Degree in a core academic area. Initial or professional certification in an academic core area and/or in
special education.
 Experience with “at-risk” emotionally disturbed and/or learning disabled students preferred but not required.
 New regulations under the No Child Left Behind Act effective February 2004 must be obtained to get New York State certification
(see New York State Department of Education website under Teacher Certification).
Family Group Conferencing Facilitator - Per Diem +
POSITION SUMMARY: The FGC Facilitator will facilitate effective family meetings involving a family-led decision-making process that brings
together all individuals concerned with the children’s safety, permanency and well-being. The goal of Family Group Conferencing is to prevent foster
care placement of youth, to enhance communication of families who are under county supervision, or to reunite families whose children are currently placed in foster care. The FGC will provide a neutral third party to families who elect to participate in the program. The FGC Facilitator may need to travel across Western New York and the surrounding areas to effectively engage all relevant parties in the decision-making process.

Minimum Education and/or Professional Qualifications/Skills Education:
Bachelor’s degree in Human Services field required, Master’s degree in Human Services field preferred, experience in the child welfare field
preferred. Candidates should have some experience and knowledge of trauma resolution. Candidate should have experience working with foster
care and relative care out of home placements for children.
Custodian - Randolph +
POSITION SUMMARY: Responsible for maintaining a safe, hygienic and sanitary environment in buildings assigned by immediate
supervisor. Responsible in maintaining a safe, clean outdoor environment and ensuring that all buildings are accessible and safe to use.

Minimum Education and/ or Professional Qualifications/Skills
• High School Diploma/GED
Maintenance Worker +
POSITION SUMMARY: This position is responsible for the general maintenance and repair of the facilities of the
southern locations of New Directions. This includes repairs to electrical fixtures, plumbing, furniture, walls,
woodwork, interior and exterior finishes and the performance of minor installations.

Minimum Education and/or Professional Qualifications/Skills
 High School Diploma/GED
 Minimum of one year of field related experience preferred.
Community Based Social Worker/Mentor +
POSITION SUMMARY: The role of the Community-Based Treatment (CBT) Social Worker is to help ensure children and families receive
the necessary services to reduce and/or eliminate the need for out-of-home placement or being replaced. This means that the CBT Social
Worker will identify resources, make referrals, help with transportation arrangements, identify barriers to effective utilization of services and
design strategies to overcome such barriers. The CBT Social Worker is expected to be family and child-centered.

Minimum Education and/or Professional Qualifications/Skills
 Master’s Degree in Social Work or a comparable human service field from an accredited institution preferred.
 Bachelor’s Degree in Social Work or a comparable human service field from an accredited institution required.
 One year post-degree experience in family and children’s services required.
Part Time Equestrian Counselor - Randolph +
POSITION SUMMARY: The Equestrian Program Counselor position is responsible for sharing with other staff the responsibility for creating and
maintaining a therapeutic milieu in the equestrian environment. This is achieved in part by supervising youth, assisting youth with horses, providing
individual and group counseling and support, and ensuring the safety and welfare of all youth in care at New Directions Youth & Family Services, Inc.

Minimum Education and/or Professional Qualifications/Skills
 High school diploma or GED and one to three months related experience and/or training; or
 Equivalent combination of education and experience.
 Farm equipment training certificate or related experience needed.
 Accredited riding instructors certificate
Registered Nurse - Lockport +
POSITION SUMMARY: Responsible for the provision of all health-related services to New Directions youth in the school and the
residential program to promote wellness and create a healthy environment.

Minimum Education and/or Professional Qualifications/Skills
• Current licensure in NYS as a Registered Professional Nurse.
• Previous experience in pediatric nursing or a childcare setting is preferred.