Health Homes: All Your Health Providers on One Team....

What is a Health Home?

A Health Home helps you coordinate all the services that your family is receiving. From medical care, to counseling, to social services, our goal is to have everyone working as a team for you.  To reach this goal, our Health Home care managers work with all your current care providers to help you create a single plan of care that builds on your family’s strengths and addresses your individual concerns.  When additional services are needed, our care mangers can assist you in getting those as well.

A Health Home is a free service for people who qualify for Medicaid and have certain conditions and needs.

If you are interested in services, please complete the New Directions Care Management Referral form.

For more information, or to make a referral via phone, please call 1-866-617-0065 or email

Frequently asked questions..

Who qualifies? +
If you are enrolled in Medicaid and have a child younger than 21, your child must have at least one or more of the following:
A least two chronic health conditions
A diagnosed Severe Mental Illness (SMI), including a Severe Emotional Disturbance (SED).
Have experienced trauma and is at risk for another chronic condition.

If you feel that your child might qualify please call us to find out. We are here to help!
How does it work? +
New Directions will assist you in enrolling your child in a Health Home, and will be your family's "Care Manager". Your Care Manager will help you:
Manage all types of care - medical, counseling, and social services, making it easier for everyone to work as a team.
Create a Plan of Care that builds on your strengths, identifies the most helpful services, and addresses your individual concerns.
Why should I choose New Directions? +
New Directions has a long history of helping families in communities across Westen New York. Maybe you have already worked with us, heard from friends about our caring and effective staff, or maybe you just want to know that your family is getting the best care possible.

Whatever your reason for choosing New Directions, you'll be joining a dedicated and experienced team that provides the highest standards of care, along with proven strategies and effective care plans.
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