New Directions' heritage dates back more than 150 years with a proven record of responding to the ever-changing needs of the families we serve. New Directions was formed in 1999 by the merger of Wyndham Lawn Home for Children and Randolph Children's Home, who began caring for children in 1871 and 1878, respectively. Today, New Directions offers more than 20 programs from those two campuses and eight additional locations across Western New York. Each year, we serve more than 2,500 children and their families.

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Our philosophy of care is based on the following beliefs:

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• Safety

        Everyone has the right to feel safe, both physically and psychologically, within a diverse and respectful culture.​

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• Respect

We must treat all people with respect and consideration, including ourselves!​

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• Responsibility

Each of us must accept our shared responsibility for our community, and take accountability for our thoughts, words and actions.​

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• Goal-Directed Behavior

Each of us has a responsibility for setting realistic, positive goals for ourselves, and to build the skills needed to reach these goals.​

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